FAQ
Frequently Asked Questions
Our Food
The Answers You Need
While many pet foods meet basic needs, fresh food offers more. Recent studies show fresh diets can improve pet health, addressing issues linked to commercial pet foods. We've seen these benefits firsthand, for both picky eaters and enthusiastic pups.
Why should I go fresh?
We collaborate with pet nutritionists to create customized meal plans based on your dog's breed, age, and activity level. Our tailored approach ensures your pet gets the right nutrition. We monitor your dog's progress and adjust the plan as needed, promoting overall health beyond just feeding.
How do you know what my dog needs?
At Pawmise, we create diverse human-grade recipes for various dietary needs. Our veterinary nutritionists ensure each recipe is 100% complete and balanced, meeting AAFCO standards. We use:
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Clean proteins
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Wholesome vegetables
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Essential vitamins and minerals
We prioritize quality by:
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Using only human-grade ingredients and processes
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Sourcing from reputable suppliers
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Not processing for shelf-stability
For specific ingredient lists, check the "Our Product" section on our website.
What ingredients do you use?
Getting Started
The Answers You Need
Ordering is simple:
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Visit our website's shop section.
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Choose your preferred flavor or try our trial pack with 5 different recipes.
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Select from our bundle deals for the best value.
For first-time customers, we recommend the trial pack to discover your dog's favorites. Regular customers can go directly to their preferred flavors.
Our bundle options ensure you get quality products at affordable prices.
How do I order from you?
Our meals are pre-portioned and ready to serve in three easy steps:
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Thaw in advance
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Reheat (steaming for 5-10 minutes recommended)
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Serve to your dog
Each delivery includes a serving guide for your convenience. If you need any assistance, our team is always available to help.
How is the meal served?
How to store and use our food:
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Store unopened food in the freezer for up to 3 months.
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Thaw before serving.
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Once thawed, keep in the refrigerator and use within 3 days.
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Do not leave at room temperature for more than 2 hours.
How do I store the food and how long could I keep them?
Subscription
The Answers You Need
Our subscription model is designed to provide a seamless experience, ensuring that you never run out of food for your beloved pet. With a personalized subscription, we make sure your furry friend receives the perfect portion size and a well-balanced diet at all times.
Why subscription?
As your furry companion grows and their nutritional needs evolve, it's important to manually update their subscription after making changes to their profile. By keeping their profile up to date, you can ensure that their subscription accurately reflects the latest information. This allows us to recalculate the daily intake required to keep your buddy healthy. Please remember to manually update the subscription to align it with the updated dog profile.
If you believe that your dog requires more or less food than the suggested amount, you can contact us to update your subscription plan accordingly.
How do I update my subscription?
Certainly! You have the freedom to cancel your subscription at any time (but at least 5 days before your upcoming billing date). When you do cancel, you will not be charged when the current subscription period expires. Please note that any remaining time on your existing subscription will not be refunded.
Can I cancel my subscription?
Once you have subscribed to our plan, your payment will be automatically processed upon expiration. We utilize Stripe as our secure payment gateway, which ensures a seamless and automated charging process. Your credit card will be charged automatically to ensure a hassle-free experience.
How am I billed?
Delivery
The Answers You Need
We utilize a reliable delivery service, SF Express, to ensure that your pet's meals are delivered in a controlled temperature environment. Our regular delivery ensures that you are consistently resupplied before running out of supplies. It typically takes about 3-5 working days to get your order dispatched. Purchases over $300 can enjoy free shipping.
How does delivery work? What should I expect?
Once the tracking number becomes available, it will be provided to you. This tracking number can be used to monitor the delivery status of your order with SF. By utilizing the provided tracking number, you can easily stay informed about the progress of your delivery.